Just a few days are left for 2013 to begin and also for our 7 new projects. We have projects slated to start from the first day of 2013 and right now training of the newly hired staff is in full swing.
Out of these 7, 4 projects are for inbound call center for customer care and order-taking services. Another one is for Technical Support, and the remaining two are for integrated E-mail Response and Chat Support. Owing to these new projects, the requirement was for additional manpower as well as project specific training of our present staff.
The hiring process had begun in the middle of November and has concluded now.
Our hiring criteria are quite stringent unlike many other call centers. We are strictly not looking for people who just can hold a phone and talk in English. We want them to have a decent level of comprehension skills, communication skills and troubleshooting skills, something which we test by our series of tests.
For all those who aspire for a career with Nexus Call Center, this job post will reveal our hiring procedure briefly.
First everybody has to face a telephonic interview round in which they are to describe about their work experience so far and also tell why they like the Call Center Industry. This is sufficient to judge the fluency and accent of the person. Those who speak in a neutral global accent are invited to appear for a written test, in which the person has to appear for a brief online test which helps to assess their reading and writing skills as well as their comfort with using the computer system. The questions are subjective in nature – and give us an insight into the personality of the person as well, that whether will they be able to handle the pressures of a call center and work in odd hours and take up challenges. This helps us formulate questions for the face-to-face interview, which is the final leg of selection.
127 people have successfully qualified these rigorous tests and we congratulate and welcome them as part of the Nexus family, so with new process and new people, the new-year at Nexus will surely be eventful.
Here is wishing everybody happiness and prosperity in the new-year and years to come!